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If Things Go Wrong
Even with the best checks and intentions, sometimes things don’t go to plan. Whether it’s a fault discovered after purchase, missing paperwork, or an unresponsive seller — here’s what you can do.
1. If You Bought from a Dealer
If the car was bought from a registered dealer, you’re legally protected by the Consumer Rights Act 2015.
- You can reject the car within 30 days if it’s faulty, unsafe, or not as described.
- After 30 days, the dealer must be given one opportunity to repair or replace it before a refund is possible.
- Keep all records of communication, repairs, and agreements in writing.
- Dealers cannot refuse to help by claiming “sold as seen” — that only applies to private sales.
- Use email rather than phone calls so you have proof of conversations.
- If the dealer ignores you, report them to Trading Standards or the Motor Ombudsman.
2. If You Bought Privately
Private sales offer fewer protections, but you still have basic legal rights.
- The car must be as described and legally owned by the seller.
- “Sold as seen” does not excuse false advertising or fraud.
- If you were misled, you can pursue a claim through the small claims court.
- Take screenshots of the original advert and messages as evidence.
- If the car was stolen, financed, or misdescribed, report it immediately to the police and your insurer.
3. If You Bought Online or at Distance
Buying a car online, without seeing it in person, gives you extra rights under the Consumer Contracts Regulations.
- You have 14 days to cancel and return the car, unless it was custom-built or bought for business use.
- The dealer must refund you in full within 14 days of receiving the car back.
- Check the return terms carefully before buying — some online dealers have their own processes.
- Keep delivery and collection receipts as proof of timing.
- Inspect the vehicle as soon as it arrives — don’t delay reporting faults.
4. Faults After Purchase
If you discover issues after buying the car, act quickly and methodically — delays weaken your position.
- Report faults to the seller or warranty provider immediately in writing.
- Do not repair the car yourself before contacting them — this can void your claim.
- If they refuse to help, contact Citizens Advice or Trading Standards for guidance.
- Independent inspections can help prove fault, but get approval first if under warranty.
- Stay calm and factual — emotional emails can hurt your case.
- Keep all invoices and mechanic reports if the issue escalates legally.
5. Preventing Problems in Future
Once resolved, use what you’ve learned to avoid issues next time. Preparation and documentation are your strongest tools.
- Run an AutoData UK Vehicle Check before buying to reveal hidden finance, write-offs, or stolen status.
- Never hand over money without a signed receipt and agreement.
- Keep all paperwork — V5C, service records, and warranty details — safe and backed up digitally.
- Use traceable payment methods like bank transfer — avoid cash when possible.
- Trust your instincts — if something feels off, walk away.
